Frequently Asked Questions

1.)  Can we pre-order upcoming new releases from you?

  • No.  We are only offering available items that we can ship to you the same day you order them.

2.)  An item says out of stock but there is not a back order button.

  • We do not offer back orders.  But if an item is listed as out of stock, it should be available shortly.  Make sure to click the Join Waitlist button on the item page and you will be notified the same day the item(s) arrive back in our warehouse.  You are under  no obligation to purchase these items when they become available.

3.)  Can I place my order online and pick it up at your warehouse?

  • At this time we are not offering will call service.

4.)  Are you going to be offering more products on your website?

  • Yes.  We will continue to add more items to our website.  Our goal is to offer you the most popular model trains and accessories at the lowest prices with same day shipping.